Privacy Policy

Effective Date: 26th June 2026

Nest & Nook (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website www.nestandnookbn.com, place an order, or communicate with us via WhatsApp at +673 741 1168, Instagram, Messenger, email, or other channels. This policy applies to customers within Brunei Darussalam.

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Order details, payment confirmation details, delivery instructions, and communication records related to your order or inquiry

We collect this data when you:

  • Place an order through our website

  • Contact us via WhatsApp, Instagram, Messenger, email, or other channels

  • Fill out any forms related to orders or inquiries

  • Send us payment confirmation or delivery details

We may also collect non-personal or technical information, such as IP address, browser type, device information, website activity, and cookie data through website tools for analytics and website functionality purposes. This information is generally not used to identify you personally.

2. How We Use Your Information

The personal information we collect is used to:

  • Process and fulfil your orders

  • Communicate with you about your purchases, delivery, exchanges, or inquiries

  • Prepare delivery notes and coordinate logistics

  • Verify payment confirmation where required

  • Improve our customer support and service experience

  • Perform internal analytics to improve our website, products, and services

  • Maintain business, order, and customer service records

We do not currently send marketing messages or newsletters to users. If this changes in the future, we will only do so where appropriate and in accordance with applicable requirements.

3. Sharing Your Information

We may share your personal information only when necessary and only with trusted third parties, such as:

  • Delivery service providers, to fulfil and deliver your orders accurately

  • Website, hosting, ecommerce, analytics, payment, and communication service providers where necessary to operate our website, process orders, and provide our services

We do not sell or rent your personal data to any other parties.

We may also disclose personal information if required by law, regulation, legal process, or where necessary to protect our business, customers, or legal rights.

4. Data Protection & Retention

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or modification.

We rely on secure third-party platforms, including WordPress, WooCommerce, Hostinger, and other related ecommerce or communication tools, which may include SSL encryption and data security measures.

However, no online platform or method of electronic communication is 100% secure. Customers are encouraged to protect their own account details, payment records, and communication channels.

We will retain your personal information only for as long as reasonably necessary for order fulfilment, customer support, business records, legal requirements, or operational purposes.

5. Your Rights

You may contact us if you wish to:

  • Access or update your personal information

  • Correct inaccurate or incomplete personal information

  • Request deletion of your personal information, where applicable

  • Withdraw consent for certain uses of your personal information, where applicable

You may contact us at nestandnookbn@gmail.com and we will do our best to assist you, subject to applicable laws and our operational requirements.

6. Cookies and Website Tracking

Our website may use cookies to enhance user experience, track website activity, retain items in your shopping cart, support checkout functionality, and improve website performance. These are standard practices for most ecommerce sites.

By using our website, you consent to the use of cookies and similar website tracking tools, where applicable.

7. Third-Party Platforms

Our website and communications may involve third-party platforms such as hosting providers, ecommerce tools, payment-related services, delivery partners, WhatsApp, Instagram, Messenger, and email services. These third-party platforms may process certain information according to their own privacy policies and security practices.

Nest & Nook is not responsible for the privacy practices of third-party websites, platforms, or services that are not under our control.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website or services after the changes are posted will constitute your acceptance of the updated policy.

9. Contact Us

For questions or concerns related to your privacy, please contact us at:
Email: nestandnookbn@gmail.com
WhatsApp: +673 741 1168