Exchange Policy

Effective Date: 1st August 2023

We want you to feel confident shopping with Nest & Nook. While we take great care in ensuring every order is correct and well-packed, we understand that issues can occasionally occur. This policy outlines how we handle exchanges in the event of damage or wrong items delivered.

1. Eligibility for Exchange

We accept exchange requests under the following conditions:

  • The item is damaged, defective, or incorrectly delivered

  • The exchange request is made within 3 days of receiving the item

Please note:

  • Exchanges for change of mind or preference are not accepted

  • In some cases, if the issue does not affect overall function or use, we may not approve the request

  • If a replacement part is not immediately available, we will order it from our supplier, which may take 3–7 weeks

2. How to Request an Exchange

To request an exchange, please WhatsApp us at +673 741 1168 with the following:

  • Order number

  • Clear photos of the item and the issue

  • A brief description of what’s wrong

You do not need to return the item immediately. Our team will coordinate the exchange and collect the affected item when delivering the replacement.

3. Conditions for Returning Items

If the wrong item has been sent:

  • Please notify us immediately

  • Item must be unused and in good condition

  • It should be repacked in its original packaging, or as close to original as possible

  • If partially assembled, customers must disassemble and repack before exchange

We do not accept returns unless the wrong item has been delivered.

4. Delivery & Costs

  • We will cover all costs associated with approved exchanges

  • Replacement parts or items will be delivered to you free of charge

5. Damaged or Faulty Items

If your item arrives damaged:

  • Notify us within 3 days via WhatsApp (+673 741 1168)

  • Send clear photos of the damage

  • We will issue a replacement for the affected parts only, not the full product

For any questions about exchanges or issues with your order, please contact us directly on WhatsApp at +673 741 1168 or email us at nestandnookbn@gmail.com. We are committed to ensuring a smooth and satisfying shopping experience.