Effective Date: 1st August 2023

Nest & Nook Company (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.nestandnookbn.com or communicate with us via WhatsApp at +673 741 1168 or other channels. This policy applies solely to customers within Brunei Darussalam.

1. Information We Collect

We may collect the following personal information from you:

• Name

• Phone Number

• Email Address

• Delivery Address

We collect this data when you:

• Place an order through our website

• Contact us via WhatsApp

• Fill out any forms related to orders or inquiries

We may also collect non-personal information (such as IP addresses or browser types) through website tools for analytics purposes. However, this data is not used to identify you personally.

2. How We Use Your Information

The personal information we collect is used to:

• Process and fulfill your orders

• Communicate with you about your purchases or inquiries

• Prepare delivery notes and coordinate logistics

• Improve our customer support and service experience

• Perform internal analytics to improve our offerings

We do not currently send marketing messages or newsletters to users.

3. Sharing Your Information

We may share your personal data only when necessary and only with trusted third parties, such as:

• Delivery service providers, to fulfill and deliver your orders accurately

We do not sell or rent your personal data to any other parties.

4. Data Protection

We rely on secure third-party platforms, including WordPress and Hostinger, which include SSL encryption and data security protocols to protect the information you provide. However, no online platform is 100% secure, and we encourage customers to protect their own account details and communication channels.

5. Your Rights

If you wish to:

• Access or update your personal information

• Request deletion of your data

You may contact us at nestandnookbn@gmail.com and we will do our best to assist you, subject to applicable laws and our operational requirements.

6. Cookies and Website Tracking

Our website may use cookies to enhance user experience, track website activity, or retain items in your shopping cart. These are standard practices for most ecommerce sites. By using our website, you consent to this use.

7. Contact Us

For questions or concerns related to your privacy, please contact us at:
Email: nestandnookbn@gmail.com